FAQ

  • How do I use lotion bars?
    Rub lotion between your hands or directly on your dry skin, it will melt upon contact. Lotion bars are made of natural butters and oils. keep your bar in a cool, dry place out of direct sunlight

  • How do I use the Shampoo bars?
    wet your hair & wet both sides and rub the shampoo bar glide the bar up, down, side to side until you get a rich lather. Rinse out, then condition or use any of our styling products.

  • What is African black soap good for?
    Black soap is good for acne, oily, can be used Asa a gentle exfoliating soap? This soap can be very soothing. Black soap helps in reducing irritation from rashes and skin conditions such as eczema and psoriasis. The ashes used in black soap have been used as a traditional folk treatment for skin irritation. Black soap can be used by people with sensitive skin.

  • How long will my order take?
    Please allow up to two weeks processing time before your treats to be shipped, due to this because it has to come through our customer system. All our products are made and shipped fresh upon your order. After you have confirmed your order, you will receive an email stating when your order is shipped out. If you are an international customer or not and you wish to pay with a check or money order it just may take a little more time for the processing because we have to wait for your money order to arrive for processing and for your check to clear. International we have to prepare customs forms. We ship domestic orders using USPS Priority Mail, which takes 2-3 days in transit. Remember that international orders have a longer time and it also depends on the destination. We are so sorry that we cannot do rush orders.

  • Can I add something to my order? Changing my shipping address?
    We can only ship according to information that is given to us on our website. We cannot make any changes to your shipping address once your order is made and confirmed. To avoid delays in your order processing, please double check the contents of the shopping cart and the shipping information before you complete your order.

  • Are your products safe to use on my child?
    Oh yes, our products are made with all natural butters, herbs and that are very beneficial and full of natural ingredients. Many of our customers use ButterMEssentials products on their infants and small children, even our mixtress uses these products on her infant, toddlers and school age children. You should always do a patch test before you use any of our products to make sure you have no allergic reaction.

  • Do you make unscented products?
    We sure do. You will notice that when you pick some of our products it will give you an option to either pick the fragrance you would like or unscented. We also do speciality orders which cost a different fee. Specialty orders are sent through ButterMEssentials email which is buttermessentials@yahoo.com.

  • How long will my products last? / What preservatives do you use?
    Preservatives & Shelf Life: ButterMEssentials hair, bath and body handmade products strive to use the most gentle and natural preservatives as possible. Most of our products that have a water base we use a percentage of 0.5%-1% paraben-free broad-spectrum cosmetic preservative Optiphen as our preservative. These products will last 6-9 months. Now if you plan to use these products these products sparingly please keep the containers in the fridge to maintain freshness. Many of our products that are not water based are preserved with vitamin E, oils with long self life, citric acid or grape fruit seed extract which can last 1-2 years.

  • My particular product seems softer, harder, firmer, scent smells milder or stronger what is going on with this product?
    There can be a small difference if possible from batch to batch when making handmade products. Please remember that our products are made by people and not machines. All natural products can slightly vary from batch to batch or depending on season. Please be assure that we and our suppliers work to make sure that you get the best quality ingredients and products.

  • Can you ship outside the US? To a military base?
    Yes we do.

  • I don't have a credit card, can I pay for my purchase with a personal check / money order?
    Yes. Please create an ButterMEssentials account, and submit your order online through the shopping cart. At the end, choose 'money order' as your payment option, confirm your order, and send payment to 1134 linden blvd Brooklyn, ny 11212 (will also be listed in your confirmation email.) Please make payable to ButterMEssentials. Please note that we cannot process your order until we receive your money order. Another option for payment is to join PayPal's secure online payments system.

  • My order was missing something/had something extra/can I get a refund?
    Unfortunately, we cannot offer refund or exchange for ButterMEssentials products. Please make sure and double check your order before confirming your order. If there is something wrong with your order please contact us at buttermessentials@yahoo.com. will try our best to solve this issue!